Jan 24, 2022
By Kate Camerlin
Solution Overviews

What Is Connected Workplace for Public Sector?

If your agency still maintains separate systems for field service management, maintenance, physical space allocation, and construction projects, you could be introducing inefficiencies into your processes and missing out on key insights.

Keep focus on the mission by streamlining and managing the operations behind your departments and teams.

Connected Workplace enables you to drive digital transformation across your organization.

Manage your assets, streamline vendor operations, connect employees, and plan for new hybrid and remote working requirements right from within the same platform. Your IT team doesn’t need to maintain separate point solutions, and all of your data resides in one place.

It is the only true IWMS and CMMS solution Built on NOW™. This enables you to leverage your investment in ServiceNow and use Nuvolo to extend the platform to other business functions—connecting IT, facilities, space, real estate, and project management all from one solution.

Plus, Nuvolo and ServiceNow take security seriously. We are a Certified ServiceNow app and operate 100% within the ServiceNow platform, which is FedRamp, FISMA, and ICD 503 compliant.

Streamline Maintenance and Facilities Operations

Connect your internal agency organizations like Facilities, IT, HR, and Security, and consolidate the separate systems, applications, and spreadsheets you use to manage your operations.

With the Connected Workplace Maintenance solution, any employee can submit a work request. These tickets can be automatically routed to the right technicians or maintenance crewmembers, who can then use their mobile devices to input information about the work order or asset. This mobile-friendly workflow eliminates manual data re-entry, and it ensures the information is up-to-date and accurate.

You can establish rounds and create checklists to make sure spaces are being maintained and cleaned. Create color-coded pins so your teams can more easily visualize the work.


Asset Management

Connected Workplace also helps you manage and maintain all your assets, including heating and cooling systems, fleet vehicles, mission-critical equipment, and more.

When data about all your equipment is stored in one platform, your maintenance teams can:

  • Create better planned maintenance schedules
  • Visualize how often items need to be serviced
  • More accurately predict upcoming repair or replacement costs
Vendor Management

Connected Workplace ensures that your vendor management system is not just a separate point solution, and that it connects to other business processes and applications. All your third-party contractors work from the same platform, and they all have access to the critical information and workflows that enable them to complete their work more efficiently.

Plus, all documentation, contracts, and SLAs are tracked in one location. This is vital, because if you’re not able to see all this information easily, it is much harder to ensure your contractors are meeting agreed-upon KPIs.

Connected Workplace provides a clearer picture into the performance of all of your vendors alongside other key business data, enabling you to make more informed, data-driven decisions.

Optimize Space and Workplace Reservations

As your agency’s employee numbers and requirements change, Connected Workplace for Space solution makes it easier for you to rethink the spaces across your organization.

This is especially important when considering how to safely bring employees back to the office, or when planning out hybrid and remote working strategies.

Interactive Maps

Static building and floor maps turn into interactive space planning tools. These floorplans make it much easier to update building and floor layouts. You can track the allocation of space across all of the different departments and forecast how many offices and spaces you’ll need.

Connect directly with tools like AutoCAD and reconfigure department spaces with easy-to use drag-and-drop features. With stacking and blocking, you can plan team and group moves. On the same interactive maps, virtually plan student moves across dorm rooms and buildings. You can also manage administrative spaces, assigning desks and offices as needed.

Once a redesign or move is in place virtually, you can automatically generate and assign work orders to carry out the move. Technicians and maintenance crews use the interactive floor maps on their mobile phones to navigate to and manage those work orders.


Employees can use the room reservation features in the Space solution to book conference rooms and more from their mobile devices.

When remote employees need to visit the office, they can easily book the spaces they need without having to use a separate application. Then, when the employees have finished using a space, you can generate automated work orders to clean and reset the rooms.

Additionally, you can then use this occupancy data to plan for the future. When you can easily visualize how often certain rooms are booked, you can forecast and optimize your spaces going forward.


Manage Your Real Estate Portfolio

When you lease buildings or equipment to third parties, you can track those contracts and agreements in one place.

You can also track contract details and payment dates. Plus, you can create interactive dashboards and automatic alerts for things like contract renewal deadlines.

With all your lease, maintenance, and space usage data in one place, you can visualize how much your facilities cost, see which areas are being used most often, and use that data to inform your real estate portfolio strategy

Complete Projects On Time and On Budget with Less Red Tape

The Connected Workplace Projects solution helps you manage construction and renovation projects. It connects to your business operations data, meaning that information is consistent between team members, departments, functions, and business units, so you can keep critical projects on track and on time.

Additionally, Connected Workplace includes bidding and sourcing with third parties, so you can streamline the process of selecting vendors.

Meet Sustainability Goals

With the Connected Workplace Sustainability solution, you can track the energy usage associated with your buildings and facilities. This helps you optimize energy consumption, track generated waste, and manage water usage. You’ll uncover areas for improvement and can analyze your energy conservation programs’ progress. You can also forecast sustainability progress and analyze the environmental impact.

Protect Mission-Critical Assets

It’s more important than ever to secure your network-connected, non-IT devices against cyber-attacks. Increasingly, hackers have been able to obtain access to these kinds of operational technology (OT) devices, causing shutdowns and other issues.

OT devices include HVAC systems, security cameras, sensors, and other technology that you rely on to keep your facilities safe and operational.  The Connected Workplace OT Security solution helps you ensure your OT devices are safe, accessible, and available at all times.

Platform Security

Connected Workplace operates securely within your existing Now™ platform.

This highlights our commitment to the security of our public sector customers, as the platform has obtained FedRAMP High Impact Provisional Authority to Operate (P-AOT) and DoD Impact Level 4 Authorization from the Joint Authorization Board.

Accessible via VARs and Federal Schedules

Carahsoft is one of our many trusted reseller partners, and we are able to offer a variety of contract vehicles through our relationship.

We also participate with the following contract vehicles: NASA SEWP V, ITES-SW2, Educational Software Solutions and Services, OMNIA Partners, NCPA, Texas DIR-TSO-4288, ILTPP, MHEC, and NJSBA

Ready to Connect Your Organization?

When all projects, invoices, contracts, space, work orders, assets, and other critical data reside in the same database, you have unprecedented business intelligence. You can drill down into the details and be confident in your ability to answer tough questions.

Nuvolo is the only complete CMMS and IWMS solution built on ServiceNow. By connecting all your data in one place, you can optimize employee experience while gathering key insights that help inform all decisions organization-wide.