Connected Workplace for Retail

Keep Your Customers Coming Back

A positive customer experience starts with store operations. Empower teams with a solution to manage the full lifecycle of your retail locations.

  • Facilities maintenance and vendor management
  • Real estate lease administration
  • Capital projects and more

Achieve Complete Store Visibility

Gain real-time insights and a complete view of your retail performance so you can achieve financial savings and operational efficiencies.

  • Optimize Store Operations
    Optimize Store Operations

    Manage work orders, dispatch vendors, automate workflows, maintain accurate inventory data, and so much more

  • Break Down Silos
    Break Down Silos

    Foster collaboration across your facilities and real estate departments from kickoff to ribbon-cutting, and everything in between

  • Improve Vendor Performance
    Improve Vendor Performance

    Ensure vendors are meeting service level agreements and your equipment is operational—now and in the future

See How One Retail Chain Optimized Its Operations

"We chose Nuvolo because we were facing an issue where we really didn't have any visibility into what was going on in our stores."

Deliver Exceptional Retail Experiences

Ensure maximum uptime of your services and equipment, make decisions using real-time data, and delight your customers with an exceptional experience.

Simplify Facilities Maintenance

Quickly plan and execute work across stores with your own field technicians or third-party vendors.

  • Collaborate across teams and vendors to quickly remediate unexpected equipment issues
  • Schedule asset maintenance, calibration, cleaning, and inspections at regular intervals to ensure maximum uptime
  • Spend less time searching for data, working on spreadsheets, and manually inputting information into multiple systems

Improve Your Dispatch Process

Dispatch the right technician to the correct location the first time, reducing unnecessary drive time and asset downtime, while improving first-time fix rates.

  • Automate schedules to ensure that in-house and third-party resources are leveraged efficiently
  • Keep track of vendor response times, service level agreements, first-time fix rates, and repair times to predict and plan for asset maintenance
  • Consistently deliver an ideal experience to your customers by managing resources to ensure services are always available

Know What’s in Your Lease Portfolio

Simplify management of retail lease lifecycles—including key details, payments, and critical dates—all while staying compliant with lease accounting standards.

  • Create lease lifecycle workflows, set up custom lease scheduling and recurring payments, and get alerts for important dates and milestones
  • Quickly classify contracts, execute individual payments, manage documents, and more from one centralized location
  • Easily stay compliant with IFRS 16 and FASB lease accounting standards

See It In Action

Sign up for a personalized demo to reimagine your retail operations.

Schedule a Demo

Explore the Products in Connected Workplace for Retail

Keep all aspects of your retail operations running smoothly—all from one solution, built natively on ServiceNow™.