Customer Success

We're a team that works together to make sure our customers are supported from onboarding to value realization.

Support For Your Connected Workplace

We understand it's important to have support every step of the way.
24 hours, 7 days a week.

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    All Day, Every Day

    Industry leading technical support when you need it.

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    Easy-to-Use Portal

    Quickly request enhancements or report issues.

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    Customer Obsessed

    Direct access to a dedicated CSM who knows your projects and objectives.

About Us

Over the years we've onboarded hundreds of clients and supported thousands of users. We've got you covered.

1000s
of Users
1650+
Customers Served
One platform, making collaboration among departments seamless 300+
Live Modules
What to Expect As We Get Started

Your dedicated CSM will work with you from the beginning to get you up to speed on what to expect throughout your journey.

  • Onboarding
  • Implementation
  • Training & Go-Live
  • Ongoing Support and Open Communication
After Implementation Comes Value Realization

You’ll work together with your CSM post-go-live to track and monitor you’re achieving the results and return on investment you set out to accomplish with Connected Workplace. You will work to:

  • Identify key savings metrics that align with the proposed savings
  • Document the pre-implementation scores for each key metric important to you
  • Monitor the change to those metrics over time based on your data
24x7 Global Technical Support

Support when and how you need it. You can count on:

  • Direct access to global Technical Support Professionals
  • Product updates and guidance that meet changing industry and business needs
  • Quick resolution of issues and resource coordination to help you accomplish your goals
  • Our strong personal commitment to quality and customer service

View our full Customer Support policy.

Nuvolo Upgrade Policy