Customer Experience

Customer Success

We're a team that works together to make sure our customers are supported from onboarding to value realization.

Support For Your Connected Workplace

We understand it's important to have support every step of the way.
24 hours, 7 days a week.

All Day, Every Day

Industry leading technical support when you need it.
Easy-to-Use Portal

Quickly request enhancements or report issues.
Customer Obsessed

Direct access to a dedicated CSM who knows your projects and objectives.

About Us

Over the years we've onboarded hundreds of clients and supported thousands of users. We've got you covered.

1000s

of Users

1650+

Customers Served

300+

Live Modules

What to Expect As We Get Started

Your dedicated CSM will work with you from the beginning to get you up to speed on what to expect throughout your journey.

Onboarding
Implementation
Training & Go-Live
Ongoing Support and Open Communication

After Implementation Comes Value Realization

You’ll work together with your CSM post-go-live to track and monitor you’re achieving the results and return on investment you set out to accomplish with Connected Workplace. You will work to:

Identify key savings metrics that align with the proposed savings
Document the pre-implementation scores for each key metric important to you
Monitor the change to those metrics over time based on your data

24x7 Global Technical Support

Support when and how you need it. You can count on:

Direct access to global Technical Support Professionals
Product updates and guidance that meet changing industry and business needs
Quick resolution of issues and resource coordination to help you accomplish your goals
Our strong personal commitment to quality and customer service

View our full Customer Support policy.

Success Stories From Our Customers

Chevron Improves Its Global Facilities Maintenance and Vendor Management Process

Parkland Health & Hospital System Creates One Platform for Hospital Services

Health Insurance Company Consolidates Workplace Management Systems with Nuvolo