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What do HR, IT and Facilities Have in Common?

Apr 28, 2020
By Lisa Laczynski

What do HR, IT and Facilities have in common? They need to manage the same people, assets, and locations.

How is it done today?

It’s common for companies to use different applications across their business. Business requirements and sometimes even politics drive software decisions.

These applications can be anything from an enterprise-wide HR application to an IT ticketing system. And facilities management has all sorts of different applications. One to track work orders, another for capital projects, etc. Maybe one for leases and one more for tracking utility consumption. You get the picture.

The Problem with Siloed Platforms

Most of the time these applications don’t communicate with one another, creating a lack of synergy and disparate data silos across your company. Important tasks tend to slip through the cracks causing frustration all around.

When your supervisor or customer asks for a status update on a service request, you struggle to find one. There’s no cohesive visibility into your data; you’re unsure of any potential bottlenecks in the process. Next thing you know, your team is combing through application after application, and Excel file after Excel file to find an answer. You know this should be easier, that you should be able to just pull a report.

Sometimes you’ll find the answer when you build an integration between applications. Of course, when building these interfaces, the questions that need to be answered are mind-boggling. What data needs to be transferred? How frequently? How many integrations are we building? Flat file, CSV or web services? Is it bi-directional or one way? What servers are going to handle the transfer? Are the servers secure? And so on! (and now my head hurts)

Most of the time these interfaces eventually fail, negatively impacting business operations and profitability.

One Connected Platform, for People, Assets & Locations

Putting IT, HR and Facilities on the same platform is a tremendous advantage. Here’s why you should connect people, assets, and locations:

People: Like me and you! We support the mission and keep the business afloat. People are the most important asset to any organization. Companies strive to provide the best experience possible for their employees. Great experiences help retain good employees which in turn keeps your business thriving. See that connection? HR cannot create a great employee experience without IT and Facilities. Here are the 3 key areas where they work together:

  • On-boarding – signing forms, finding vacant space, creating accounts, granting building access, etc.
  • Relocations: updating access control, moving boxes, cleaning offices and then actually relocating the person and their belongings.
  • Off-boarding: exit interview, final pay calculations, equipment collection and return, remove access, etc.

Customer Success Story: Leading Enterprise Software Company

Assets: The things we need to support the mission. Assets are office lights or a foosball table to create a bright fun work environment. The refrigerator that keeps your lunch cool or the coffee maker that keeps you energized. That mobile phone with never-ending email requests and the laptop that you need to do your job. Assets are also the hardware and software running behind the scenes so that we all can do our jobs.

IT and Facilities track, fix, and maintain enterprise assets. HR is typically involved in moving people and assets around the organization. In order to get things fixed or people moved, collaboration across departments must happen. Here are the common questions that need to be answered:

What’s broken?  Who owns what’s broken? Are we moving the foosball table when we relocate? Which assets have vulnerabilities (OT cyber security) across my enterprise? And so on.

Questions that can easily be answered when your assets live on the same platform as people and work orders.

Locations:  My Favorite, we all need to find our way around during the mission.

Sharing one platform means you can share data about locations, with everyone. And, that data is shared through interactive floor maps, making it easy to find people and assets!

Here are some questions that get answered quickly with shared location maps and data,

Where is the IT incident located? Where is the employee that called in the facilities request? Is there a vacant office for my new hire? What floor is the water leak on? What building is that conference room in? Where’s that broken coffee machine?

If you want to improve the on-boarding/off-boarding experience.  Want visibility into assets across your entire enterprise.  Want to have one source of truth for location data across your enterprise. Then you want a Connected Workplace.