Enterprise organizations must continuously adapt to changing circumstances, including evolving consumer expectations, employee needs, and global conditions. Staying agile is a must.
Connected Workplace helps you streamline your workplace operations, attract and engage customers, and elevate your employee experience. It enables you to manage your equipment and assets, connect your vendors in the same solution, manage your corporate real estate, and plan for hybrid and remote working requirements right from within the same platform.
Nuvolo Connected Workplace is the only true IWMS built natively on ServiceNow. This unique architecture allows you to strategically extend your existing platform investment, integrating critical enterprise functions. It unifies workflows for IT, facilities, asset management, space, real estate, and project management—all in a single solution.
Whether you manage a single corporate headquarters or a network of global offices, retail locations, and branches, maintaining a consistent, positive brand experience is non-negotiable. Achieving this requires more than just maintenance; it demands an effective, centralized facilities management system that turns reactive repairs into proactive, data-driven operations.
Proactive Asset & Maintenance Management
Nuvolo Asset & Maintenance helps you manage and track your facilities and maintenance processes. Instead of tracking all assets in siloed spreadsheets or applications, facilities teams get a much more comprehensive view into the lifecycle of their equipment when they use the asset management platform in Nuvolo. This centralized system captures crucial performance data, allowing you to move beyond basic tracking toward predictive maintenance and informed Capital Expenditure (CapEx) planning.
With all information in one place, you can streamline the entire maintenance process from request to resolution, ensuring maximum technician productivity and SLA compliance.
- Requests on the Go: Employees or vendors can submit work order tickets wherever they are. Plus, technicians can access work orders, complete Checklists and Work Rounds, and view Knowledge Base aids (like SOPs and guides) right from the field in a mobile application.
- Intelligent Routing: Eliminate manual assignment with auto-generated work orders. When a ticket is entered, the system instantly routes it to the right technician based on location, skill set, and asset type, accelerating resolution time.
- Proactive Work Management: The system supports various work types, including Preventive Maintenance (scheduled inspections) and Corrective Work for immediate repairs, ensuring operational stability and asset longevity.
- Asset Lifecycle Control: Manage devices, equipment, and parts through the entire lifecycle, from Asset Onboarding & Offboarding through to retirement. Conduct Asset Audits to verify data, identify missing assets, and resolve discrepancies efficiently.
- Integrated Purchasing & Contracts: Maintenance needs seamlessly drive the purchasing process. Generate Purchase Requisitions for parts, labor, or services needed for a Work Order, which turn into Purchase Orders upon approval.
- Smart Parts & Inventory: Efficiently manage stockrooms with features like Transfer Orders and Parts Receiving & Returns. Set Min/Max Levels for parts, which automatically trigger Purchase Orders or transfers for replenishment.
- By moving routine processes from manual tasks to automated workflows, your facilities team is freed from focusing on small, reactive details. This strategic shift allows them to focus on big-picture operational excellence, driving maximum value and creating a consistently superior experience for both your customers and employees.
Intelligent Space & Workplace Optimization
Regardless of size, an organization’s space is a strategic asset. Thoughtfully managed offices are key to ensuring employees have the ideal environment to achieve their best work.
Nuvolo Space & Workplace helps you effectively manage corporate space, make spaces accessible to employees, optimize space utilization, and plan for your company’s future space needs all within one centralized platform. This is essential for implementing and tracking flexible and hybrid work models.
- Visual Portfolio Planning: Gain a clear, visual understanding of your spaces and standardize planning processes, ensuring spaces are classified correctly and costs are accurately tracked through chargebacks and BOMA standards.
- Hybrid Workforce Support: Create flexible seat assignments—from dedicated 1:1 assignments to assigning individuals and Working Groups to Neighborhoods on specific days of the week, to support high employee-to-seat sharing ratios.
- Seamless Reservations: Provide employees with a frictionless, high-value in-office day by enabling instant, seamless booking of desks and rooms
- Agile Move Execution: Eliminate the complexity and delays associated with organizational change. The platform allows planners to model and compare move scenarios and then automates the entire execution process from planning to generating technician work orders.
- Strategic Capacity Planning: Ensure your portfolio is aligned with business growth goals by visually modeling complex resource allocation using Stacking and Blocking tools, maximizing the employee-to-seat ratio and defining flexible workspace policies for hybrid teams.
- Predictive Space Forecasting: Move beyond reactive decisions by integrating real-time utilization data (from sensors and badges) with headcount growth projections, enabling you to accurately predict future space demand and strategically plan real estate investment.
- Plan for today and tomorrow. By unifying these critical functions, employees will spend less time managing logistics and more time collaborating. Nuvolo simplifies complex organizational changes and provides the definitive data needed for confident, long-term real estate investment and growth planning.
Data-Driven Real Estate & Portfolio Management
If you’re managing your properties using manual spreadsheets, you risk missing critical deadlines, losing vital data, and hindering your bottom line. Nuvolo Real Estate & Portfolio transforms this reactive work into a proactive, data-driven strategy.
The platform unifies all lease and owned property data, providing a clear line of sight into portfolio performance and helping you understand true ROI. With better visibility into your properties’ behavior, you can manage your real estate efficiently day-to-day and collect the insights needed to create a forward-looking strategy.
- Financial Compliance & Risk Mitigation: Ensure automatic compliance with workflows that align with complex accounting standards like IFRS 16 / FASB ASC 842.
- Proactive Lease & Property Administration: Avoid surprises with automated reminders for critical dates, renewals, and lease options. Plus, you can easily classify and manage all details of your complex contracts, including lease clauses and amendments, ensuring timely decision-making and optimal contract execution.
- Strategic Transaction Management: Drive portfolio performance by tracking and executing all transactions—from discovery to closing—in one place.
- Forward-Looking Portfolio Optimization: Make proactive, data-driven real estate decisions with detailed portfolio performance data and intelligent forecasting tools.
- By tracking key portfolio indicators alongside space utilization data from Nuvolo Space & Workplace, you gain unmatched insight into how your facilities are performing, enabling you to strategically manage assets and meet future business objectives.
Get the Most out of Your Capital Investments
Managing the lifecycle of your capital projects—from initial concept and funding through execution and closeout—is complex. Relying on disparate spreadsheets and documents creates delays, increases costs, and makes it impossible to accurately predict the impact of your investments. Nuvolo Capital Planning & Projects transforms this scattered process into a strategic, cohesive, and predictable program.
The platform provides a single source of truth for all project data, from long-range capital forecasts to detailed execution budgets and timelines. By connecting planning to execution, you gain the control and transparency needed to prioritize the right projects, manage risks, and ensure that every capital dollar aligns with your organization’s mission and future growth.
- Strategic Capital Planning & Project Intake: Streamline requests via a self-service catalog, automatically prioritize multi-year plans using live asset data (FCA), and leverage workflows for project baselining, scope definition, and milestone setting.
- Program Management & Financial Control: Enhance resource planning with timecards and align funding accurately. Manage the entire bidding and procurement cycle, and ensure comprehensive oversight using the Portfolio Dashboard for status, budget, and risk.
- Budgeting & Financial Management: Ensure accurate cost estimation during intake. Manage contracts (with NTE/Retainage), streamline purchase orders and invoices, and control budgets and allocations using templates for precise financial oversight.
- Collaboration & Communication: Centralize project information by managing stakeholder details and satisfaction, documenting meeting minutes and status reports for easy distribution, and organizing all project documentation in one location.
- Proactive Risk Management: Diligently track and analyze project risks by detailing mitigation strategies, impact, and probability. Seamlessly convert realized risks into issues for resolution, and use status reports to assess project health.
- Change Management & Integrity: Systematically handle project modifications by creating and submitting change orders for budget, schedule, or requirement changes. Use approval workflows and easily re-baseline the project to align with new planned values.
- When all this critical information resides in the same platform, you can drill down into the details and be confident in your ability to answer tough questions. You can make more strategic decisions and ensure you’re keeping critical projects on track and on time.
Meet Your Sustainability Goals
With Nuvolo Sustainability & Energy, you can track energy data associated with your portfolio, including the energy usage of your stores. You can evaluate changes and monitor store footprint data, making it easier to prioritize projects such as updating inefficient HVAC systems or installing different lighting.
You can also set thresholds for alerts and look at spikes in usage, helping manage energy costs across multiple locations.
Centralized Vendor Management & Accountability
When relying on third-party vendors, risk mitigation is paramount. How do you ensure every contractor is meeting their Service Level Agreements (SLAs) and agreed-upon Key Performance Indicators (KPIs)? Service failures—whether due to breached SLAs or non-functioning assets—can lead directly to revenue loss, operational disruption, and irreversible damage to your brand and compliance standing.
Connected Workplace standardizes the way you work with and manage your external partners. By centralizing all vendor data, communications, and work orders within the same service management platform, you gain real-time visibility into their performance and can automatically generate reports. Plus, whether they are supply contractors or asset technicians, all vendors can use the same intuitive platform as your internal employees, ensuring a single source of truth.
Unifying all vendor data empowers strategic decision-making. You can efficiently process invoices, streamline contract negotiation and renewals, and instantly reference service level agreement terms. By correlating contractor performance with overall business data, you gain the data-driven insights necessary to choose the best partners, hold them accountable, and optimize your vendor ecosystem for future success.
Protect Assets from Cyber Threats
It’s more important than ever to secure your network-connected, non-IT devices against cyber-attacks.
Increasingly, hackers have been able to obtain access to these kinds of operational technology (OT) devices, causing shutdowns and other issues. OT devices include HVAC systems, cameras, revenue-generating assets, sensors, and other crucial technology.
The Nuvolo OT Security product ensures your connected OT devices are safe, accessible, and protected against risk.
Connecting People, Places, and Processes
Nuvolo is the only complete IWMS solution built on ServiceNow. By connecting all your business data in one place, you can not only improve operations, customer experience, and employee satisfaction, but the insights you gain can also be used to inform your organization’s real estate strategy. You can more easily see what’s happening across your organization and make informed decisions about your business.