In this video, Nick Febonio, VP of Enterprise at Nuvolo, shares a real-world example of how critical asset downtime—no matter how simple the asset may seem—can directly impact customer experience and loyalty. He focuses on something as everyday as a coffee machine in a convenience store, explaining how a breakdown there can lead to lost business. When customers don’t get their usual coffee, they often don’t return—impacting not just coffee sales, but gas, snacks, and long-term store visits.
Nick explains how Nuvolo helps customers track how often these machines fail, why they fail, and how to use that data to build proactive maintenance plans. You’ll see how this kind of insight helps ensure critical equipment stays operational, minimizes customer disruption, and keeps revenue steady. It’s a simple example with a big lesson: small assets can carry serious business value.