What’s New in Our Latest Release
Our new Wales release will be full of new features that will provide added value for customers.
As a reminder, we refined our product naming conventions to better serve our customers, align with market direction, and support the future of a truly integrated workplace management system. To recap, there will be no immediate change to customers’ experience with Nuvolo, including licensing, pricing, entitlements, and more. However, you will notice these new names reflected in documentation, on our website, and in other reference materials.
- Asset & Maintenance includes Facilities Maintenance, Dispatch, Physical Inventory, and Warehouse
- ARMS, HTM Asset Management, DAM-Q, GxP Asset Management, OT Security, Refrigeration Management, and Stockroom & Inventory Management are industry-focused products that are built on and enhance the Asset & Maintenance foundation
- Capital Planning & Projects includes Capital Planning and Capital Projects
- Real Estate & Portfolio includes the three distinct Real Estate applications—Real Estate Asset Management, Real Estate Portfolio Management, and Real Estate Transaction Management
- Space & Workplace includes Space, Move, and Reservations
Please note that this document is intended to outline our general product direction. It is for discussion purposes only and is not a commitment to deliver any material, code, or functionality. The development, release, and timing of any features or functionality of Nuvolo’s products remains at the sole discretion of the company.
Asset & Maintenance
Empower your organization to maximize asset value throughout its lifecycle with Nuvolo’s Asset & Maintenance product, our most extensive solution designed to simplify this process for organizations. This product equips technicians, service managers, and facilities executives with strategic insights for data-driven decisions, enhancing operational efficiency and ensuring regulatory compliance. The latest Wales release enhances asset audit features and persona-specific workspaces and improves on the robust updates from the Vietnam release. Explore how these enhancements can transform your asset management experience and drive success in your organization.
Asset Audit
Maintaining an accurate asset inventory is easier than ever. With our new Asset Audit tools, users can easily collect, verify, and report on asset and facility data while in the field to ensure asset records are reliable and up-to-date. The new features reduce the potential of manual errors and make it easy to identify missing assets and fix discrepancies. As a result, organizations benefit from accurate inventories and improved operational efficiency.
Manager Workspace
In Vietnam, we released a dedicated Manager Workspace with a modern, intuitive interface that transformed maintenance operations, improved stability, and streamlined workflows. With the Wales release, we’re excited to enhance productivity and reduce stress through an easy-to-use interface that further streamlines key tasks. This Workspace allows managers to focus on key facility issues, fostering communication and a more empowered workplace. Enhancements include:
- Work Rounds help facilities managers track compliance and accountability, shifting from reactive to proactive management.
- Asset Dashboard enables managers to monitor open work orders and technician workloads, facilitating proactive issue resolution and efficient executive reporting.
- Planning & Scheduling Dashboard enables oversight of preventive maintenance to ensure timely completion, regulatory compliance, and reduced equipment downtime.
- Scheduler facilitates effective management of preventive maintenance schedules for improved operational efficiency.
- Checklist Setup provides customized checklists for equipment maintenance to ensure clarity and compliance among the team.
Mobile – Technician Workspace
We’ve expanded functionality of our new mobile app, with new workflows dedicated to improving the technician experience. In addition to foundational improvements, like increased speed, ease of use, and flexibility, technicians can easily manage work from anywhere. This should cut down on manual/redundant data entry, allowing them to focus more on critical tasks and less on administrative duties.
This release focuses on Mobile Work Rounds, which facilitate structured inspections of assets, and Work Rounds Stop, which marks specific inspection points.
Parts & Inventory | Parts Average Pricing
The Average Pricing feature provides real-time cost data based on actual amounts paid, giving a clearer view of the true value of parts in stock. This enables more accurate repair cost reporting, strengthens financial visibility, and ensures inventory is managed confidently as part prices fluctuate over time.
Asset & Maintenance Industry-Focused Products
Nuvolo delivers purpose-built solutions designed to meet the unique needs of industries ranging from healthcare and life sciences to convenience retail and beyond. With our Wales release, we’ve introduced key feature enhancements and workflow improvements across these products to elevate the user experience. Note that these features are supplemental to the Asset & Maintenance product and may require an additional subscription.
ArcGIS Integration
The ArcGIS integration automatically keeps asset data in sync between Nuvolo and Esri ArcGIS. When technicians create or move assets in the field, location details update instantly. The result is more accurate data, fewer errors, and smoother coordination across departments.
Stockroom & Inventory Management | Serialized Parts
Serialized Parts is now part of our add-on product, Stockroom & Inventory Management. This product provides customers with staffed stockrooms additional functionality that helps reduce downtime, avoid stockouts, and streamline replenishment through structured workflows that support issuing, receiving, and transferring parts.
Serialized Parts will help organizations track individual components with complete visibility into history, usage, and location. High-value items, like replacement equipment or major components, can now be managed with the same rigor as assets while retaining all the inventory management features you expect for parts, ensuring full traceability, improved accuracy, and stronger stockroom control.
Stockroom & Inventory Management | Stock Clerk Experience
We’ve introduced a new dedicated Stockroom & Inventory Workspace designed to streamline the stock clerk experience. Requests, transfers, replenishments, and receipts are now managed in one central location, reducing manual effort, improving speed, and creating more efficient operations that save time and resources.
Stockroom & Inventory Management | Lot Tracking & FIFO/LIFO
We’ve introduced Lot Tracking to support both FIFO (First In, First Out) and LIFO (Last In, First Out) inventory methods, giving organizations more control and flexibility in how they manage parts and materials. These capabilities strengthen cost control and compliance by ensuring accurate cost tracking, consistent application of accounting methods, and tighter oversight of sensitive or expiring parts. With FIFO, organizations use older items first to reduce waste and ensure timely use of inventory with expiration dates. With LIFO, businesses can better reflect rising costs in their reporting when newer inventory is consumed first. Together, these approaches minimize waste, avoid unnecessary expenses, and provide more precise, reliable inventory management that aligns with financial and regulatory requirements.
OT Security
OT Security is an Industry-Focused Product that helps customers ensure the safety, accessibility, and availability of all operational technology (OT).
In Wales, we’ve completely refreshed the OT Security product, launching a new experience that provides dedicated workspaces for Security Managers and Security Administrators to access information they need, along with new capabilities to enhance Model Security Lifecycle Profiles and more.
Workspaces | Security Manager and Security Admin
We’ve introduced two new Workspaces purpose-built for OT Security users.
The Security Manager Workspace provides security managers with an overview of security initiatives. The dashboard includes key information so they can see the state of their assets all in one place:
- Assessed devices and models
- Network device management and status of passive monitoring systems
- Potential vulnerabilities
- Security alerts
The Security Admin Workspace provides security admins, analysts, and assessors with an overview of work and initiatives that need attention to drive security operations. This helps consolidate all the information needed to take action on potential risks and vulnerabilities instead of navigating between different locations.
Cyber Risk Lifecycle Management
Cyber Risk Lifecycle Management has several new features available in Wales that automate manual tasks and enhancing collaboration. They ensure a seamless, end-to-end process from device onboarding to retirement, saving time and reducing security gaps.
Support for Requested Items: Users can now seamlessly collaborate with internal and external stakeholders, even those not native to Nuvolo. Requested items can be included when defining Work Types, so you can proactively engage and obtain vital support from external teams ensuring no critical security task is overlooked due to disparate systems.
Device Security Lifecycle Profile (DSLP) Execution Work Orders: When a (DSLP) execution work order is closed, its associated open tasks are closed automatically. This eliminates the need for technicians to close each task manually.
Remediation Tracking: Model Security Lifecycles now cover the entire device journey, from onboarding and operation to retirement. This provides users with the critical information they need to reduce risk exposure in common scenarios. Key features include:
- Streamlined Operations & Retirement: Configure automatic Work Orders or Requested Items when a device’s state changes.
- Track Completed Risk Reduction: Easily create and track previously completed risk mitigation efforts or document systems that require no further action.
- Automatic Security Planning: Automatically generate Model Security Lifecycles (DSLP) for newly inventoried systems, assign them, and generate Work Orders for associated tasks.
- We’ve also improved user experience when it comes to creating a new Risk Assessment for a system not yet in inventory, such as new purchases. A new model and manufacturer can be created directly from the Risk Assessment. This is a major process improvement where users can remain on the same form instead of opening up the Companies section to create a new record.
Users can also generate all DSLPs in the new UI whether there are 10 or 1,000 devices that need to be addressed, saving time and manual efforts.
Network Device Management | Create Device Logic
We’ve simplified the process for categorizing unmatched assets that are identified through passive monitoring. Instead of 3 buttons to create a clinical, facilities, or lab device, the unmatched device automatically gets placed in the correct table when clicking “Create Asset” from the unmatched record based on asset type configured in the form.
Monitoring and Response | Threat Intelligence APIs
We’ve revamped our existing integrations with NIST Vulnerability Database and MITRE Common Weakness Enumeration, automating a previously manual import process to significantly improve efficiency during implementation.
We’ve also updated various components tracking severity, risk, and criticality to align to CVSS scoring framework from NIST.
It’s also easier to distinguish between third-party alerts and vulnerabilities in security events with better key/field mapping.
Mobile Enhancements
We’ve continued to enhance our new mobile application, with a focus on performance and configurability. This app has many improvements over the legacy app.
- Blazing Fast: Enjoy dramatically improved data sync times, reduced navigation clicks, and streamlined workflows for maximum efficiency.
- Effortless Use: Login seamlessly with your ServiceNow credentials and navigate a modern, intuitive user interface designed for simplicity.
- Highly Configurable: Benefit from pre-configured best practices tailored for technicians, and personalize your experience with a WYSIWYG widget editor to meet your unique needs.
Mobile Interface Manager (MIM)
The Wales release introduces cloning functionality, along with important usability and performance enhancements in MIM. The focus is to provide critical tools to support clients and partners in building their custom applications, making the application design, configuration, and runtime experience smoother. We’ve combined the separate “Application” and “Mobile Interface Manager” views into one with a more logical use flow. This enhancement allows users to change their cloned application’s properties in the same view after cloning without switching between two views.
Users can also now
- easily clone an application to help streamline building custom apps.
- open and interact with Nuvolo standard applications without risking edits that would impact usability; these apps are now read-only.
- use Checklist components in custom applications and choose whether a header remains static or not.
Usability and Error Handling
We’ve enhanced Mobile and MIM prompts to be clear and descriptive so that users understand what is missing and can take further action on them. There are prompts on Mobile when users lack the required roles, “unsaved changes” pops up only when there is a change to the Edit Form, and there is a cross-scope error message that will appear when editing an application in MIM.
Performance Optimization
As Nuvolo Application implementers add components linked with ServiceNow data using MIM, the time to retrieve the table and field metadata will increase naturally. We optimized the MIM Metadata Service to optimize the retrieval mechanism and updated the API calls. This will reduce the time to load the MIM layouts, enhancing the user experience.
We have made several key performance enhancements, specifically targeting App Loading Speed and Offline Downloading Efficiency. These optimizations have dramatically reduced wait time and improved end-user experience. Based on our internal testing compared to Legacy Mobile,
- The app loading time improved 5x faster
- Offline downloading time reduced by 37.5x faster
- Data fetch speed time reduced by 22x faster
- Leveraged multi-core CPUs for parallel data processing
- Fewer roundtrips, faster SQL parsing, and smarter inserts
The app’s performance has been significantly enhanced, providing a much faster and smoother experience for end users.
Offline Support | System Property for Offline Mode
Customers now have a choice to turn off the Offline Mode for all their technicians’ mobile devices. There could be several possible reasons, but the most common use cases are:
- The organizations do not want to store sensitive data on mobile devices
- The work locations always have online access
- The managers want to prevent data issues due to offline data conflicts
Offline Support | Checklists
Users can now view and answer the checklists in Offline-no network mode, view and answer a checklist, view or add attachments to checklist questions, and save answers and submit a checklist.
Offline Support | Attachment
Users can now add new attachments or view the filename of existing attachments in Offline-no network mode.
Offline Support | Work Round
Enhanced Work Round experience is now supported in Offline-no network mode. Users can:
- View round stops grouped by Project, Site, Floor, and Asset type
- Round Stop navigation (Automatic and using barcode)
- View and answer a Round Stop’s checklist
- View or add attachments to Round Stop’s checklist questions
- Save answers and submit a Round Stop’s checklist
Offline Support | Search
Users can now search for Round Stop by keyword or barcode scanning while offline. We’ve also enhanced the search to support reference fields up to 3 levels. These capabilities allow technicians to quickly locate the work orders when they need them.
Mobile Timeout
Clients can set up a period of inactivity after which the mobile app automatically logs the user out. This can protect sensitive data and reduce the opportunity for unauthorized access. It also meets the security standards such as HIPAA, PCI, DSS, or enterprise IT policies that require automatic log out after a certain period.
Capital Planning & Projects
With Capital Planning & Projects, you can eliminate uncertainties and transform guesswork into data-driven decisions while managing the entire capital project lifecycle. From comprehensive planning and forecasting to execution and tracking, all the information you need is housed in one place.
New features and improvements for Capital Planning and Projects will help meet customer requests to enhance the asset capital lifecycle. These changes will support organizations in leveling up their capital strategy and better understanding the asset lifecycle for better decision-making through the facilities condition assessment (FCA) process. This release focuses on key improvements for Capital Planning, but exciting enhancements are on the horizon for Projects in our next releases.
Capital Planning Scenarios Comparison
Gain better financial control and accelerate your capital planning decisions with Nuvolo’s upgraded Capital Planning & Forecasting feature. Use automated tools to visually compare investment scenarios, streamline your planning process, and make faster, data-driven choices. Key metrics like Intervention Cost, Total Capital Plan Items, Priority Cost, Facility Condition Index, and Asset Metrics empower you to evaluate and prioritize your capital plans effectively. This enhancement expands your market reach and transforms your approach to capital planning, keeping you ahead of the competition.
Facilities Condition Assessments
Decision-makers can better understand their assets’ lifecycles, facilitating informed choices between repair and replace while reducing risks with detailed condition data. It is a complete workflow that helps Facilities Managers assess and document the physical state of facilities, spaces, and equipment through detailed survey assessments. Enhancements include:
- FCA/Package Initiation & Management: Streamline FCA initiation and management with focused packages and expert assignments, saving time and ensuring proper expertise from the start.
- Projects & Work Orders: Streamline assessments by intelligently assigning tasks to match the right skills, resulting in more accurate evaluations and quicker turnaround times.
- FCA Execution: Conduct inspections, document findings, and create follow-up work orders in real time using configured checklists to enhance accuracy and streamline assessments.
- FCA Validation: Verify FCA findings and oversee the transition to actionable outcomes for impactful decisions.
- FCA Summary: The FCA Summary view provides facility managers with a real-time dashboard that consolidates key data for better decision-making, budget justification, and capital planning, while also cutting costs and extending facility longevity.
- FCA Standard Features (i.e., Industry Standard Checklists): Utilize industry-standard checklists to ensure thorough and consistent assessments.
Real Estate & Portfolio
Real Estate & Portfolio provides customers with a comprehensive solution to manage the entire lifecycle of both leased and owned properties in one place.
Asset Management: Track leases and owned property details and financials all in one place.
Portfolio Management: Gain visibility into how a portfolio is performing, improve design strategies, and make more informed business decisions based on comprehensive metrics.
Transaction Management: Execute all transactions on one platform to modify and improve the performance throughout the full life cycle of their real estate journey.
In this release, we’ve focused on Real Estate Asset Management and Real Estate Portfolio Management.
Percentage Lease/Retail Lease
We’ve added capabilities to help support percentage lease/retail lease agreements within our product. This helps landlords and property managers easily manage tenant relationships, ensure accurate and timely rent payments, and track sales data. The new fields and functionality allow users to track multiple leases with varying terms, reconcile tenant payments with automated invoices, and generate accurate financial reports to manage your portfolio of properties.
Portfolio Management Dashboards
Real Estate leaders can now visualize the state of their real estate portfolio, assess different options and make decisions based on previous performance, building conditions, and business needs. These insights will be available with an executive dashboard that includes KPIs to track adherence to real estate goals.
Space & Workplace
New features and enhancements to Space & Workplace support a more positive user experience for both space planners and employee end users.
Utilization Reporting
Space planners have access to dedicated dashboards that will help them better understand how many people are actually coming into the office and how they use these spaces through integrations with badge systems, sensors, and Wi-Fi triangulation.
include average utilization, peak utilization, utilization by space type, and utilization vs. capacity. This will help determine trends that can help maximize spaces and enhance employee experience.
Stacking
The user experience for Stacking is getting even better. Space planners will have a more intuitive, efficient, and visually consistent experience for managing allocations and understanding capacity. Feedback from users inspired improvements to simplify and speed up the complex and time-consuming process of stacking, so companies can more quickly go from concept to move and realize projected savings and positive employee experiences.
Reservations | New Navigation & Headers
The new header in the Reservations application has a cleaner design and replaces confusing icons with clearer actions. The improved building and floor selection drop-downs make filtering down to a floor more intuitive.
Now, whether you’re in the Schedule, Map, or Card view, customers will find a consistent and easy-to-use header that makes filtering your reservations simple and stress-free. Plus, selections will carry over if you decide to switch views.
