This IDC study provides an assessment of prominent computerized maintenance management system (CMMS) vendors and discusses what criteria are most important for companies to consider when selecting a CMMS application.

Because SaaS turns a CMMS software deployment into a multiyear relationship, organizations should look beyond product functionality and evaluate a vendor’s customer engagement, ecosystem approach, cloud delivery, strategic road map, and overall vision,” says Juliana Beauvais, research manager, Enterprise Asset Management and Smart Facilities at IDC. “Ultimately, it is about finding a vendor you trust to deliver on its commitments. Look for a vendor that feels as much a cultural fit for your organization as a technical fit.”